Some users have complained that Snapchat does not load messages / videos. And some users have tapped the Snapchat. But this app only displays a black screen with no error message, no matter how long you have left a video where it is not being loaded. And it’s weird that sometimes only Snapchat can not be viewed by one particular user and that others download. After that, they said they just saw a gray thumbnail and Snapchat can not load those pictures anymore.
Snapchat does not load messages / videos on different devices, including Samsung, LG, Nexus, Motorola, iPhone X / 8, etc. If you experience the same issue, follow this article to fix Snapchat if Snapchat does not load!
Restart your smartphone
Restart the smartphone and try to restart if the Snapchat still does not load.
For most Android models, simply press and hold the power button and the volume down button until the phone turns off. then it will restart. The exact reboot depends on your phone.
For iPhone X / 8 :
- Press the volume up button and release it.
- Then press the volume down button and release.
- Then hold down the side key until the Apple logo appears.
For iPhone 7 or iPhone 7 Plus : Press and hold the Page button and the Volume down button until the Apple logo appears.
If this method can not work, go to the next method.
Empty Snapchat Cache (Android only)
Since you use Snapchat, Snapchat downloads all kinds of data and media to your phone. And if one of the downloaded files is corrupted, the app may misbehave and cause Snapchat files to fail to load.
- On an Android device, go to Settings> Apps> Snapchat> Storage and tap Empty Cache.
- Or, you can open Snapchat> Preferences> Clear Cache to clear the cache data in the app.
It does not take long and causes no data loss. It deletes only all cached files to force the app to sync with Snapchat servers.
Clean up conversation
If you find the gray preview image annoying, go to Snapchat> Settings> Account Actions> Delete Conversation. And then delete the conversation. Note that all Snapchat sent and received in the conversation will be removed.
Check network connection
If you use Wi-Fi, you should use mobile networks. If you use mobile networks, try WIFI. Note that you are in the area of the router when it comes to Wi-Fi. If the signal is missing, restart your router or modem. Pull out the plug and plug it in again.
Some users find it useful to change the DNS settings of smartphones. Learn how to change DNS to Android.
- STEP 1 Go to Settings> WIFI or simply long press the WIFI icon in the notification window.
- STEP 2 Press and hold or tap Change Network to open the WIFI network options.
- STEP 3 Change the IP settings to static. If the menu does not appear, tap Show advanced settings.
- STEP 4 Then change DNS1 and DNS2 to 22.214.171.124 and 126.96.36.199. That’s Google DNS.
Add a friend again
Just like deleting conversations, adding that friend again removes all Snapchat sent and received with that friend. Go to “Snapchat”> “Add friends”> “My friends” and remove the affected from the list. Then you can add it back.
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Update or reinstall Snapchat
You are supposed to download the latest version of the app from official website, Google Play Store or App Store.
All of these methods are the possible ways to troubleshoot: “Snapchat does not load Snapchat or Stories problem”. Can this article help you? Just write to the comment!